DragonX acquires Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) businesses to technology-enable them and increase their service offering to consumers.
DragonX was founded by private equity investors and leading industry professionals in 2018. The founders have gained deep experience in technology, software platforms, digitisation and outsourcing. Our leadership believes in data driven decision making and digitisation in order to give better client outcomes. Evidence based decision making relies on solid systems, processes and increasingly on robotics and automation to maintain a competitive advantage. DragonX seeks to play a key role in the rising tide and digitisation trend that is impacting and presenting opportunities in the outsourcing industry.
There is a weakness in the market driven by a shortfall of available reliable data and the inability to generate dynamic insights to meet client demands. Furthermore, like many other industries, professional services and BPO are experiencing an increasing expectation by clients on measured customer experience to raise the level of performance using technology. The next 5 to 10 years is expected to see an increase in distance between those who embrace change and those who defer the decision.
DragonX is investing and building assets that are data driven throughout the full supply chain of its investees service offerings in order to better serve its clients needs. With the investments positioned to best serve their clients, ensure a traceable and engaged customer experience and team experience, ultimately DragonX’s thesis is this will also result in better shareholder returns as our portfolio seeks to outcompete